Q. When I type in a name like O'Brien, the name loses the apostrophe when I submit it.
A.  The SQL Database does not allow the storage of apostrophes.  This is the only character that cannot be stored.

Q. How do I get all the information on all the coaches in the league emailed to me?
A. Go to the Emailing page and choose By Adult Job Assignment. Choose Team
Management and Coaches from the dropdown boxes. From here you can email
yourself the info on all the coaches.

Q. What are the costs associated with online registration?
A. There is a 5% fee for online registration.  Of this 5%, the credit card company gets 2.5% and we get 2.5%.  You can choose to have the parent or player registering pay for all, none or a portion of the registration fee.

Q. How do I get paid the registration fees collected during the registration process?
A. We collect the registration funds through our credit card merchant account and our bank. We pay the fees to you on the first and third Friday of every month. Included in the payment is a statement showing the registrations received. This statement will match up to what you can see in the "Money Transfer" section under the "Registration area".

Q. What is the cut off date for registration fee collections?
A.  We make payouts the first and third Friday of every month.  The cut off date is the Tuesday preceding these Fridays

Q. How to I track Birth Certificate in SportsManager?
A. There is a Birth Certificate field. If you go to "Registration" and then click on "Player Registration Question", then click on Birth Certificate in the column that says "Admin only". That will allow you (not the parent) to record having the certificate on file. It will also show up in the excel spread sheet so you can use that to determine if a player has submitted it or not.

Q. How can I export the email addresses of players saved in the SportsManager?
A. If you go to the emailing module, at the top, there is an option to output the spreadsheet. If you want everyone just use a large age range like zero to 100.

Q. Is my data secure on SportsManager? 
A. Yes, the SportsManager uses an administrative password that restricts administrative access to you. As administrator, you can assign passwords for Organizational Officials (can view all data, change data, but not add or delete) and Users (can only view some data).

Q. My organization has unique job positions, is there a way I could customize the job positions on SportsManager so I could assign people to these positions?
A. SportsManager allows you to create both job types (Board Members, League Management) and job positions (President of the Board, Secretary, Coach). You can create these positions and assign people to them on an organizational, seasonal, league, or team level. This allows you to customize SportsManager to fit the needs of your organization, and take advantage of other features of SportsManager such as sending email of upcoming events to everyone assigned to any position or just specific positions.

Q. I need to look through a clutter of paperwork to find information on players, scheduling, and job assignment to type out reports that I need regularly. Does SportsManager provide an easier way to do this?
A. Yes, SportsManager provides you with a variety of reports that you may need. You can simply print out these reports and save time. SportsManager also makes scheduling easy with Scheduling module that allows you to create games, scrimmages, and practices for a specific time and location.

Q. The most time consuming part of managing my organization is keeping track of which players are registered and which still owe money. Does SportsManager provide a way to track all of this information? 
A. Yes, SportsManager allows you to register players quickly and simply, and also allows you instant access to a list of players who are not currently registered for a particular season. It also keeps track of the player's payment method and if the payment was received in full. This will make the tedious chore of keeping track of registration simple. 

Q. Does SportsManager allow you to easily assign a player to a new team or move a player from one league to another? 
A. Not only does SportsManager make it easy to change a players team and league assignment, but it provides reports of players who are currently too old for a league or without a team assignment. 

Q. I am constantly sending emails to Board Members, Team Coaches, League Presidents, etc. on meetings, cancellations and such. It is very time consuming to track all these people and their email addresses. Is there a way I can use SportsManager to do this? 
A. Yes, SportsManager allows you to simply select which job positions to email, type in a message, and it will immediately be sent to everyone who is assigned to that position. It also allows you to send an email to anyone who is assigned to any position. This makes updates, cancelation notices, and scheduling info easy to share with everyone who needs it.

Q. How do I add Medical Release/Waiver text to the online registration form?
A. If you have one medical release text for all seasons and activities, you can add it by clicking on the organization info button and typing the text into the "waiver text" field near the bottom of the page.  By default, all leagues and activities will display this on the registration form and will require the person registering to agree to the terms of the waiver text before continuing.  You can use individualized waiver text at the Season/Activity level by unselecting the check box next to USE WAIVER TEXT FROM ORG. INFO AREA:

Q. How do I add Board Member and Team Management positions?  How do I assign people to these positions?
A. Click on the Organizational Info button and click on job positions.  Here you will have the option to add board member positions, league member positions and team member positions.  Once you have created the positions, you can assign people to those positions by clicking on Adult, going to the person's name and clicking on the assign position button.

Q. How do I get an email list of registrations that have specific answers to the
questions?
A. Click on the registration button and then clink on the "Answers to Registration Questions" report.
Then on the "Season Pull down button" click on "All seasons".  Then where it says "All Questions" click on the pull down and select the question you want to sort by. Switch the display to list mode by click on the "Show List" button near the top right. Once the list is in "Show List" mode you can have the software email you a spread sheet of all the information. To down load a complete spreadsheet including emails and mailing addresses click on the option near the top of the page that says "Email me this info".